Refund policy
What is your return policy?
We accept returns on full-size fragrances within 14 days of delivery, provided the item is unused, unopened, and in its original packaging.
How do I start a return?
Please contact us within 14 days of receiving your order to request a return. Once approved, we’ll provide next steps.
Which items are not eligible for return?
The following items are final sale and non-returnable:
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Samplers / Discovery Sets
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Candles
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Rollerball fragrances
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Any opened or used products
Why are these items non-returnable?
For hygiene, safety, and quality reasons, certain products cannot be returned once shipped.
Are shipping costs refundable?
No. Shipping and handling charges are non-refundable, and return shipping costs are the customer's responsibility.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to the original form of payment. Processing may take several business days.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us as soon as possible so we can make it right.