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Frequently asked questions
What is the return policy?
We accept returns onfull-size fragranceswithin14 days of delivery, provided the item is unused, unopened, and in its original packaging.
The following items are final sale and non-returnable:
- Samplers / Discovery Sets
- Candles
- Rollerball fragrances
- Any opened or used products
Are any purchases final sale?
The following items are final sale and non-returnable:
- Samplers / Discovery Sets
- Candles
- Rollerball fragrances
- Any opened or used products
When will I get my order?
All Vitae Parfum orders are hand-constructed in Fort Worth, Texas. Please allow 1–2 business days for order fulfillment after your order is placed.
Each piece is prepared with care to ensure quality, accuracy, and consistency before shipping.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.